Refund Policy

At Ventorio Premium, we strive to deliver exceptional digital content creation services. This Refund Policy outlines the circumstances under which refunds may be provided for our services. By engaging our services, you agree to the terms outlined in this policy.

Our refund policy is based on these core principles:

• No refunds for completed work that has been delivered and approved
• Refunds considered only in specific circumstances outlined below
• All refund requests must be submitted in writing
• Approved refunds processed within 14 business days
• Refunds issued to original payment method

Before Work Commences:

• 100% refund if cancelled within 24 hours of payment
• Cancellation must be requested in writing
• No cancellation fees apply

During Development:

• Refund calculated based on work completed
• 15% administrative fee of total project cost
• Client receives all completed work
• Balance refunded within 14 business days

If you're dissatisfied with our services:

For pre-made digital products, templates, or downloadable content:

• No refunds once digital product is accessed or downloaded
• Technical issues addressed through support, not refunds
• Defective products replaced at no additional cost
• All sales are final for digital downloads

For projects using rush delivery:

• No refunds for rush fees once work commences
• Standard refund policies apply to base project cost
• Timeline guarantees require client materials on time
• Rush fees are non-refundable after 1 hour

Submit refund requests with the following information:

• Full name and contact information
• Project name and reference number
• Date of payment and payment method
• Detailed reason for refund request
• Any supporting documentation

For refund requests or policy questions:

Business Hours: Monday-Friday, 9:00 AM - 5:00 PM CST

Response Time: We acknowledge receipt within 24 hours and provide a decision within 3-5 business days.

• Refunds processed to original payment method
• Processing time: 7-14 business days after approval
• Email confirmation sent once refund is initiated
• International transactions subject to exchange rate changes
• Bank processing fees may apply in some cases

We reserve the right to update this Refund Policy at any time. The current version will always be available on our website. Continued use of our services constitutes acceptance of the updated policy.

Last updated: December 23, 2025